Common Questions

On your first visit, stop by our First Time Family desk and let our check-in host (purple shirt) know that you are a first-time guest. We encourage you to arrive 15 minutes early in order to register and ensure that you do not miss any of the service. Once your child is registered in our system, our check-in host will print your child’s name tag and your parent/guardian pick up tag for you. These tags include your child’s name, parent/guardian name, any relevant allergy information or special needs, a security code, and a pager number. Your child’s name tag is placed on them and their parent/guardian pick up tag is given to you. You must present your parent/guardian pick up tag to pick up your child at the end of service. This protects you and your child by ensuring that no one else can pick them up. Once your child is registered, a Grace Kids team member will walk you back to their environment and then you can go enjoy service! If you lose your parent/guardian pick up tag, you will be required to show photo identification to our check-in host in order for a new tag to be printed. We will escort you back to the environment for you to be able to pick up your child. For your next visit you will be able to check in at any of the iPad stations.